Survey Management
Find deeper and more meaningful insights with proactive, in-the-moment engagement that helps you see what worked and why, and how to fix what didn’t.
Deploy Feedback Surveys at the Right Time and Place
Improve satisfaction, loyalty and retention by listening to customers and employees at critical touchpoints across all channels, in all modalities and support key metrics such as NPS, CSAT and effort.
Verint Survey Management helps brands to understand the context, history and current situation, down to the individual customer level.
Gain Better Insights with Verint Survey Management
Creation and Delivery
Dynamically create and edit surveys in-house or use Verint’s expertise to support as a managed service.
Omnichannel Feedback
Survey at scale across every touchpoint for targeted feedback from customers as well as every employee in your business.
Real-Time Action
Brands can build business-specific case management, alerts and triggers based on bespoke rules, data and customer actions. Verint Platform uses CX automation to deliver this at scale and in-the-moment.
Greater Consistency
Prioritize your CX initiatives by leveraging feedback to generate KPIs, utilize benchmarking to gauge performance, and drive action across the business with outer-loop feedback systems.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.
That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.
Read the ReportFeatured Resources
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