Virgin Media Community

I want to pay off my handset loan

I am having issues paying off my handset loan i took out with Virgin. O2 are saying that they can't help, Then Virgin are just directing me back to O2 I’m just going round in circles and all I want to do is pay off my old device before I get my new o...

I can’t switch to ebilling

Hi, it seems impossible to switch to ebilling. I have seen a lot of other posts about the same issue. I’d appreciate it if someone can assist me with this. Many thanks!

Online Contract Renewal not Activated

On 28th October, I logged into my account online and saw an offer to renew at the same price as my last contract. I clciked the link and accepted the offer and then received pre-contract documents and an order confirmation via email straight away. Ho...

Netflix Not Working

Hello,We have just recently moved house and we are unable to access our Netflix, all other services are good to use other than Netflix despite us paying for it. We have called numerous times yet each time we call nobody can seem to fix our issue. One...

Lost BT Sports and TNT sport

I’ve lost BT Sports and TNT sports on renewal part way through my contract yet I’m still paying the same price as I did when I had it… how do I get this back or a refund?

Hub 5 will not accept router password, even after reset

Using the VM connect app that never seems to work Ive turned my sons nintendo switch off from the WiFi.When I went to reactivate it the VM connect app says hub not located. (seems to be a very common and frequent issue from what I've read on forums)...

Flashing red light on my hub

Hi everyone Been with virgin media for a few months, and randomly my virgin media hub has been flashing red for 2 days, did all the checks for outages etc.. and nothing. Restarted the hub didn't work. I have been without internet for 2 days and I wor...

Incorrect bill after change of contract...

Hi Just renewed my contract to higher spec broadband service (500mb to 1gb)Had my first bill. Totally different to amount my new contract details highlighted. My acct dashboard highlights the new 1gb package but has wrong monthly bill costs. Looks li...

Why are you charging me for Netflix

I have been billed for Netflix when I have my own Netflix and pay for it through them. I cannot afford to pay this twice, I want it cancelled now please. You have no right to do this.

Please Help Me Change My Contact Number

I've spoken with two different agents over the course of 60 minutes of waiting about changing my contact number because it just reverts back to the old one when trying to change it in the app or website. The first one lied and told me it was changed ...